FAQs
Frequently Asked Questions
Product Questions
Does it really work?
Thousands of Australians have already made the switch to honeycomb technology. Of course, results can vary from person to person, but most customers tell us they notice a significant improvement in comfort and wish they'd found it sooner.
What makes honeycomb cushions different from memory foam?
Traditional memory foam cushions can flatten, trap heat and lose support over time. Honeycomb technology is designed to distribute pressure more evenly while promoting airflow, helping provide a cooler and more supportive sitting experience.
Which cushion should I choose?
The HexaRelief™ cushion is our original rectangular cushion, measuring 40 x 35 x 2 cm.
The MAX PLUS™ cushion is our new, larger, thicker premium model, measuring 45 x 45 x 3.5 cm.
If you'd like extra coverage, thickness and support, MAX PLUS™ is our most popular option.
Who are your cushions suitable for?
Our cushions are popular with office workers, drivers, remote workers, seniors, wheelchair users and anyone who spends long periods sitting.
Can I use the cushion in my car?
Yes. Both cushions are suitable for use in cars, trucks, office chairs, gaming chairs, dining chairs and wheelchairs.
Will the cushion fit my chair?
Most customers find that both cushions fit standard office and dining chairs comfortably. For larger chairs or users wanting maximum support, we recommend MAX PLUS™.
Is the cover removable?
Yes. Both cushions come with a removable, washable non-slip cover for easy cleaning.
How firm are the cushions?
Our cushions are designed to provide a balance of comfort and support. They are supportive enough to help reduce pressure while remaining comfortable for everyday use.
Shipping & Delivery
How long does shipping take?
Orders are typically dispatched within 1–2 business days. Delivery usually takes 4–7 business days depending on your location.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery every step of the way.
Do you ship Australia-wide?
Yes. We ship Australia-wide, including metropolitan, regional and rural areas.
Do you ship to New Zealand?
Yes. We also offer free shipping across New Zealand.
Returns & Guarantee
What if my order arrives damaged?
If your order arrives damaged or defective, contact us as soon as possible with photos of the issue and we'll work to resolve it promptly.
Is there a warranty?
If you experience any manufacturing defects or issues with your cushion, please contact our support team and we'll work with you to find a solution.
Customer Support
How can I contact customer support?
You can reach our customer support team via the Contact page. We aim to respond to all enquiries as quickly as possible.
How quickly do you respond?
We strive to respond to all customer enquiries within 24 hours, often much sooner.
